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Wyvern Theatre Auditorium

Frequently Asked Questions

We'd like to make your experience at the Wyvern Theatre and Arts Centre go as smoothly as possible. Here are our Frequently Asked Questions. Simply click on a question to view the answer.



How to find us

Get directions
Where to park
Using public transport
By car

How do I book tickets?

Phones
At the venue
Payment Methods
Concessions
Gift Vouchers

Booking Fees

What is a booking fee?

Where will I sit

Seating Plan
Disabled seating
Accessibility


Show Information

What time do you open the doors?
Can I use a credit/debit card for purchasing sweets, programmes etc?
Is there a cash point nearby?
Can I bring my baby with me?
Can I sit my child on my lap and not purchase a ticket for them?
Can I pre-order ice creams for the interval?
Will I be allowed in if I am late?
Can I take photographs?
Can I dance during the show?
Is strobe lighting used at the theatre?
Can the cast of the show wish me or a member of my family Happy Birthday / Anniversary during the show??
Can I audition for a show?
Can I meet the cast?
How do I become a Friend?
Can you suggest any hotels in the area?
What time do the bars open?
What is the dress code and is there a cloakroom?
Can I exchange or get a refund on my tickets?
Is there Baby Changing facilities?
What access facilities are available at the theatre for the Disabled?
Are there any Group Discounts?

Ticket Dispatch

When will I receive my tickets?
What should I do if I don't receive my tickets?
How do I collect my tickets from the Ticket Office?


Food and Drink

Can I eat at the Wyvern?
Can I pre-order interval drinks?


Venue Hire

Who do I contact to hire the venue?

How to find us


Get directions

The Wyvern Theatre is situated in the heart of Swindon in Theatre Square, at the end of the High Street.

Wyvern Theatre
Theatre Square
Swindon
Wiltshire
SN1 1QN
 


The Arts Centre is situated in Swindon's Old Town

Arts Centre
Devizes Road
Swindon
Wiltshire
SN1 4BJ
 


Where to park


Car Parking

Wyvern Multi-Storey and Islington Street

Swindon Borough Council have now re-opened the Islington Street open air car park in front of the theatre, following the recent demolition of the Wyvern Multi-Storey.

Recommended Car Parks

The Wyvern has several other car parks within easy walking distance including the Whalebridge multi-storey, which is further down Islington Street and Regent Circus car park.

Whalebridge Car Park

If you require easy access to the theatre, we recommend using the Whalebridge car park and entering through the side pod if you are sitting in the stalls. If you are sitting in the circle or boxes or coming to the restaurant, we recommend you use Regent Circus car park and enter through the main doors in Theatre Square.

Please telephone the Ticket Office on 01793 524481 if you are unsure or require further information.

Evening rates after 6pm are £1.00 for up to two hours and £2.00 for over two hours at Whalebridge.

Regent Circus

Regent Circus has a total of 450 spaces, split across two well-lit and secure car parks, just steps away from the Wyvern Theatre.

There is a dedicated leisure car park facility on the same level as the restaurant and cinema arcade; follow signs to the Cinema Car Park from the main roads. This car park has two tariffs – one for 08:00-18:00 and one for post 18:00.
 

During the day

Up to 4 hours £2.00
4-6 hours £8.20
6-8 hours £22.00
8-24 hours £38.00

In the evening

Up to 2 hours £0.90
Over 2 hours £1.80

 

Morrisons Car Park

Morrisons customers have a dedicated car park on the ground floor (entrance opposite Rudi’s Bar) and off Byron Street. Shoppers should note that a three hour limit applies to this car park. If customers spend £5 or more within Morrisons, the supermarket will refund up to 2 hours of their parking.

Parking charges after 6pm are £1 for up to 1 hour and £3.00 for up to three hours.

Blue Badge Parking

Please note - parking for patrons with blue badges will remain available adjacent to the Wyvern in Regent Close car park. Access is via the road through the former Islington Street car park.

Wood Street Car Park is a short walk from the Arts Centre. More information on parking in Swindon can be found at www.swindon.gov.uk

Using public transport

Swindon train station is just a 10 minute stroll through the town centre to the Theatre which is situated at the top of town.

Swindon Bus Station is a short walk through the town centre to the Theatre which is situated at the top of town.
The nearest bus stop to the Wyvern is on Princes Street.
The closest bus stop is on Devizes Road and is served by bus routes 11, 22 and 24.

By car

The Wyvern Theatre is situated in the town centre 10 minutes from the M4 (junctions 15 or 16) and the A419 and A420.
Follow the signs to the town centre and when approaching the Magic Roundabout you will pick up the signs to the Wyvern Theatre.

To reach the Theatre and car parks using SatNav, type in either Islington Street or Regent Close.

Swindon Arts Centre is situated in Swindon’s Old Town, a short drive from the M4 (junctions 15 or 16) and the A419 and A420.
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How do I book tickets?

Phones

Tickets are available for purchase through our Ticket Office on 01793 524481. Tickets can be purchased by phone Monday-Saturday 10am-6pm.

At the venue

The Ticket Office is open from Monday-Saturday 10am-6pm, or until curtain up on performance days. Tickets can be purchased and collected from the ticket desk however, after 6pm on show days, there may be limited access to purchase for performances other than that evening's performance.

Swindon Arts Centre is open an hour before the performance starts.

Payment Methods

We accept most major credit and debit cards, cash, and cheques, which should be made payable to ‘Wyvern Theatre Ltd’.

Concessions

Where offered, concession ticket prices apply to those over 60 or under 16, unwaged, full-time students or people with a disability. We offer one free carer ticket per disabled ticket booked (one discount per disabled person). Proof of eligibility may be required.

Gift Vouchers

Wyvern Theatre & Arts Centre Gift Vouchers are available in any amount from £5.00 and supplied in a Gift Voucher wallet, they are valid for a whole year from the date of purchase, giving the recipient plenty of time to select a show or concert of choice.

Buy Gift Voucher

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Booking Fees

A £2.00 (Wyvern) and £1.00 (Arts Centre) per ticket booking fee applies. All ticket prices are shown inclusive of booking fees. Fee-free booking for Wyvern Friends; Groups of 8+ please call 01793 524481 to buy fee-free.

What is a booking fee?

A booking fee is an additional payment on top of the ticket price that is retained entirely by the Wyvern Theatre and Arts Centre to invest in the venue, whereas the majority of the ticket price goes to the producer of the show.

Booking fees are vital to securing the future of our venues and we thank you for your understanding of this.

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Where will I sit?


Seating Plan

The Wyvern's auditorium has 635 seats, all designed to be within 70 ft from the stage. A full seating plan can be found here.

The Swindon Arts Centre auditorium has 200 seats. A full seating plan can be found here.




Disabled seating

A number of seats for disabled patrons are reserved for every performance at the Wyvern Theatre and the Arts Centre, in easily accessible areas of the auditorium with space for a wheelchair and a carer. To book for a disabled patron, please contact the Ticket Office on 01793 524481.

Accessibility

For adults who require assistance to attend the theatre, we offer one complimentary carer ticket with your booking when one of the following is presented to a member of the Ticket Office staff:

  • Proof of Disability Living Allowance
  • Proof of Attendance Allowance
  • Certificate of Visual Impairment

We ask patrons with wheelchairs to note the Wheelchair spaces are designed for standard size wheelchairs – if you have a larger size wheelchair please advise when booking.

If you have access issues or are unsure if the Wyvern Theatre can cater for your needs, you may find this video walk-through helpful:

Watch our Walk-Through Video

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Show Information


What time do you open the doors?

The Main Foyer doors open at 10am Monday – Saturday, and an hour and a half before the performance start time on Sundays and Bank Holidays. Our disabled access side entrance is open approximately one hour before the performance start time. The Auditorium doors are usually open half an hour before the performance start time. Auditorium access can vary due to rehearsals and warm-ups on stage.

The Arts Centre will only be open on performance days, and one hour before a performance starts.

Can I use a credit/debit card for purchasing sweets, programmes etc.?

Our Cafe and Bar do take credit and debit cards, however purchases of refreshments or programmes from mobile units or from one of our ushers must be made with cash.

Is there a cash point nearby?

The nearest cash point to the Wyvern Theatre is at the Co-Operative bank just around the corner from Theatre Square, opposite the Town Hall.

Can I bring my baby with me?

Yes – if your baby is 12 months or under there is no charge (unless stated otherwise) and they can sit on your lap. We have areas that you can safely store your pram or buggy. The exception to this rule is any show that has a strict age guideline.

Can I sit my child on my lap and not purchase a ticket for them?

Any child over 12 months (unless stated otherwise) must have their own ticket, whether they use the seat or sit on your lap.

Can I pre-order ice creams for the interval?

If you are part of a large group booking you can place orders in advance with the Hospitality team who will have everything ready for you at the interval. If you are not part of a group you can order any interval refreshments on arrival at the Theatre from the Cafe or lower foyer Bar.

Will I be allowed in if I am late?

In the majority of cases, yes. Some shows do not allow latecomers to enter the auditorium once the show has started until a suitable break in the performance. Sometimes we may have to hold people in the foyer for a short period of time before seating them at a particular moment that will ensure minimum disturbance to both cast and audience.

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Can I take photographs?

For the majority of performances, no. The appearance of artistes along with the designs for sets and costumes etc are all copyrighted, therefore it is often against the law to photograph any of it. It can also be both dangerous for the artistes and distracting for other members of the audience, therefore we ask you not to take photographs or use any sort of recording equipment within the Auditorium.

Can I dance during the show?

If it is appropriate for the type of show then yes, of course. We do ask all of our patrons to be considerate of other audience members during the performance.

Is strobe lighting used at the theatre?

It is during some shows. There is always a sign displayed in the foyer to tell you if strobe, flashing lights or any other effects are used during a show. If we know in advance, we will put a warning on the show's page on this website. If you would like more information about a particular show please telephone the Ticket Office on 01793 524481 and we will do our very best to help you.

Can the cast of the show wish me or a member of my family Happy Birthday / Anniversary during the show?

This will depend on the type of show and is down to each individual company. We cannot guarantee that the company and cast will oblige (with the exception of our Pantomime), but we can certainly pass on your requests if you take them to our Ticket Office staff on the day of the show.

Can I audition for a show?

As a touring venue, the Wyvern does not usually hold open auditions for shows; productions are cast for tours and generally advertised in The Stage. On the rare occasion we are asked to hold open auditions (usually for child parts) we publicise them in the local press and on our website.

Can I meet the cast?

The best suggestion we can offer is to go to stage door after the show and see the performers as they are leaving. It is up to the individual performer as to whether they wish to stop and chat to fans, pose for photos or sign autographs. Occasionally artists will arrange a signing in the Theatre foyer after the show. This will usually be announced on the day.

How do I become a Friend?

You can join our Friends membership scheme both online here and through the Ticket Office by phone (01793 524481) or in person. We will need your name and contact details to set up your 12 month membership and, once payment has been taken, we will send out your membership card so that the benefits are yours to enjoy straight away.

Can you suggest any hotels in the area?

There are a few hotels situated in close proximity to the Wyvern. For more information on the ones we recommend, visit our ‘places to stay’ page or speak to a member of our friendly Ticket Office team.

What time do the bars open?

The Cafe and bars are usually open an hour and a half before the performance start time. Food from our Wyvern Kitchen Menu can be ordered from any outlet, as well as hot and cold drinks, sweets, ice creams and other refreshments.

What is the dress code and is there a cloakroom?

There is no strict dress code at the Wyvern. We do have a cloak room, situated in the lower foyer. The charge is 50p per item and 50p for the hire of a child’s booster seat. Those who are hard of hearing can also hire the Sennheiser equipment from the cloakroom.

Can I exchange or get a refund on my tickets?

All tickets are non refundable except in the instance of a show cancellation or postponement. We are able to exchange tickets for a different performance of the same show subject to availability, with an administration cost of £2 per booking. If a show has sold out and you are unable to use your tickets, we may be able to take them in for re-sale. Please call the Ticket Office on 01793 524481 for more information.

Is there Baby Changing facilities?

We have baby changing facilities in our disabled access toilet on the right hand side of the lower foyer.

What access facilities are available at the theatre for the Disabled?

The Wyvern Theatre is fully accessible with ramped access from street level at our side entrance to the Stalls and lower foyer area or from Theatre Square level to the Circle, Boxes and the Ticket Office. A number of seats for disabled patrons are reserved for every performance in easily accessible areas of the auditorium with space for a wheelchair and a carer. To book for a disabled patron, please contact the Ticket Office on 01793 524481 or view our access page for more information on facilities for disabled patrons.

Are there any Group Discounts?

We do offer discounts for groups of 8 or more on the majority of our shows, although these can’t be accessed when booking online. Please telephone the Ticket Office on 01793 524481 for more information on individual shows and we will be happy to help you with your group booking. Click here for more information.


Ticket Dispatch

When will I receive my tickets?

If you have asked to be sent your tickets in the post, they will be sent by Royal Mail 2nd Class Post. Tickets should arrive in 7-10 days after purchase. Tickets are not always posted on the day of purchase. If you are concerned about the whereabouts of your tickets, then please contact the Ticket Office on 01793 524481 who will be happy to help.

What should I do if I don't receive my tickets?

If you have not received your tickets within a reasonable time after booking, please contact our Ticket Office on 01793 524481 to let them know. If tickets have been lost in the post, then the tickets will be re-issued to collect from the Ticket Office on the night of your performance.

How do I collect my tickets from the Ticket Office?

You can collect your tickets in a number of ways. You can collect your tickets prior to the performance at the Wyvern Ticket Office which is open  Monday-Saturday 10am-6pm. You can also collect your tickets on the evening of the performance  where tickets will be available for collection up to the start of the performance.

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Food and Drink


Can I eat at the Wyvern?

The Wyvern Theatre offers a  selection of Great British Classics – there is no need to book in advance to enjoy these mouth-watering favourites, the menu is available from an hour and a half before every show. Take a look at our Wyvern Kitchen Menu

Can I pre-order interval drinks?

Interval drinks can be pre-ordered, just speak to a member of hospitality staff on the night, who will be happy and willing to help.

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Venue Hire


Who do I contact to hire the venue?

If you wish to hire the venue, please email hello@wyverntheatre.org.uk

Find out more about Venue Hire



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Getting Here

Getting Here

Find out the best way to reach your local thea tre, whether by foot, bus, car or train.

Wyvern Kitchen Menu

WYVERN KITCHEN MENU

A wide range of light bites available before every performance.

Getting Here

Getting Here

Find out the best way to reach your local thea tre, whether by foot, bus, car or train.

Wyvern Kitchen Menu

WYVERN KITCHEN MENU

A wide range of light bites available before every performance.