Booking Information

Booking Information

How to Book

Online Booking

You can now book online for all events. Simply visit the show page and click on the ‘Book Now’ link.

By Phone

0343 310 0040

Our phone lines are open from 11am to 3am, Mon to Fri. 

In-Person at the Wyvern Theatre

The Box Office counter is currently closed.

In Person at the Arts Centre

The Ticket Office at the Arts Centre will be open 60 minutes before the performance.

Payment Methods

Cashless Payments

All purchases can be made using contactless or card payment methods and we will no longer accept cash payments on site.  

We do not accept American Express.

Booking Fee

All prices shown online and in our brochure are inclusive of a booking fee. All telephone, in person and online bookings, are subject to a booking fee.

No booking fee for Wyvern Friends membership holders.

Safety & Security

Your safety is our number one priority and there may be some additional security measures in place when you visit us.  We will aim to keep any inconvenience and disruption to a minimum but would ask for your patience and understanding. 

Should you notice anything suspicious when visiting, please don’t hesitate to report your concerns to a member of staff, security or the police.

Reservations

Tickets can be reserved for 7 days or 48 hours before the show, whichever is appropriate.


Refunds and Exchanges

Tickets cannot be exchanged or refunded after purchase unless the event is cancelled, abandoned, rescheduled or where there is a material change to the event - read more about Ticket Cancellations, Exchanges & Refunds

Full Terms and Conditions of Sale

Exchanges can be made for another performance of the same show subject to availability and a handling charge of £2 per booking.

Ticket protection

On selected events we offer ticket protection which allows you to obtain a refund on your tickets should you be unable to attend for a number of reasons  - like illness, travel delay, adverse weather conditions and more.

This is provided by a third-party called Secure My Booking.

More details on what is covered and how to claim a refund


Data Protection

From time to time the Wyvern Theatre and Swindon Arts Centre would like to let you know about future productions we think you may be interested in and special offers. We will ask your consent for this when you book your tickets. If you would prefer not to receive such information please inform the member of staff who answers your call.

The Wyvern Theatre Ltd is committed to complying with the Data Protection Act (2018) and to upholding the principles of good information handling practice. When booking online your details will be used to inform you about forthcoming events. You have the opportunity to opt out of this during the time you are making your booking. If you do not wish to be on our marketing lists (and not receive our brochure) please contact Ticket Office on 01793 524481.
 
Privacy Policy

Concessions

The following are entitled to concession prices where stated:

  • Over 60s
  • Under 16s
  • Full-time students
  • People who are Registered Disabled

Student Standby

Full-time students in education can purchase unsold tickets for just £5.00, in person, at the venue, one hour prior to most performances.

Find out more

Access

Wheelchair users pay the lowest ticket price available and if accompanied by a carer, the carer’s ticket is free of charge. Please advise us of your needs at the time of booking.

We also have an infra-red Sennheiser system fitted in the main auditorium for people with hearing difficulties.

More information