Welcome back

Here’s everything you need to know

We’re excited to reopen with events at full capacity and have a fantastic live-entertainment programme through summer, autumn and beyond. Your safety, comfort and enjoyment remains our number one priority. 

We’ll be following all government guidelines and this page will be regularly updated as things change.  Please check again before you visit for the latest information.  We will also email you before you attend. 

Thank you for your ongoing support – we can’t wait to welcome you back! 


Before you visit

Check for symptoms

Before your visit, we recommend that you take an NHS lateral flow test. Please only attend the show if the result is negative. 

If you or anyone in your party feels unwell they should not attend.

Please get in touch via our enquiry form prior to the event and we will be happy to exchange your ticket or issue a credit voucher. Read more  

You should not attend if you:

  • believe you may be infected with COVID-19;
  • have experienced symptoms in the last 14 days;
  • have been in close proximity to anyone who has experienced symptoms in the last 14 days;
  • have arrived in England in the last 14 days and are not covered by the exemption rules relating to self-isolation; or
  • have been instructed to self-isolate.
Primary school-age children and younger do not need to test.

Leave more time

There may be additional checks and procedures to complete, so please leave plenty of time for your arrival. We’ll be maximising circulation space, reducing queues and opening auditorium doors as early as possible.  

When you arrive

Touch-Free Tickets

To reduce contact and paper usage, all future tickets should be booked in advance wherever possible and will be issued as e-tickets. Read more  

A confirmation email will be sent when you book; and e-tickets will be sent closer to the time of the event. We’ll be scanning tickets on arrival, so please have them ready.  If you don’t have a mobile phone, you will be able to print your e-ticket from home. 

If we need to replace the tickets you have been sent previously, we’ll email a ticket with a barcode before you attend.  

Checking In

You’ll be able to check-in via QR code using the NHS COVID 19 app when you arrive.

During your visit

Face Coverings

From 19 July 2021 the Government is recommending the continued wearing of face coverings in crowded indoor spaces.  We are operating in a Covid-safe manner and following all guidelines, but would ask customers to remain considerate of fellow audience members.,

Handwashing

We’ll provide hand sanitiser stations throughout the venue. Please use them and/or wash your hands regularly using soap and warm water. 

Keeping Your Distance

Out of courtesy to others, please continue to leave as much space as you can. Please also take note of directional signage and follow any one-way systems that may be in place.

Cleaning, ventilation & cloakrooms

We’ll be cleaning all areas more frequently and thoroughly, including wiping down surfaces throughout your visit.  We’ll also be increasing fresh-air ventilation throughout the building wherever possible.

The cloakroom will be closed, so please keep your belongings to a minimum.

Cashless Payments

All purchases can be made using contactless or card payment methods – it’s quicker, reduces contact and is more secure. We’re no longer accepting cash payments, although you might need some cash for parking and merchandise for some shows.

At Seat Delivery

Refreshments will be available to pre-order including delivery to your seat. Order now

Additional Staff

More team members will be in the venue to help guide you and to answer any questions you may have.