I'm unable to attend a rescheduled event
Choose from the options below if you have received an email about a rescheduled performance and are definitely unable to attend on the new date.
Request a refund
If you'd like a refund back to your original payment card, you can request a refund for your tickets, including any fees.
Request a credit voucher
Your tickets, including any fees, will be reimbursed with a voucher – valid for any future event booked within 2 years from the date of issue.
If you cannot attend the new date, submit this form and we will remove the tickets from your order and we'll send your voucher as soon as possible.
Donate your tickets
We’re facing real and sustained pressure – but we are determined to come back stronger when it’s possible for us to do so.
We’ve received a number of enquiries from customers asking how they can support their local venue through this difficult period – with some suggesting that they would wish to waive their right to reimbursement - and instead donate the value of their tickets to us.
Whilst understanding this will not be possible for everyone, your support for your local venue will be gratefully received.
Have another enquiry?
If you have another question about your order, please use our online enquiry form.
We are dealing with a very large volume of enquiries – please be aware it may take several weeks for us to deal with your request.